Care First

Supporting our policyholders

We’ve teamed up with Care First to offer round-the-clock advice and support to all our policyholders. Care First's confidential, professional telephone counselling service can help any of our policyholders going through a difficult time.

Their professional counsellors and information specialists are there to listen, answer any questions and give practical advice, support and reassurance – 24 hours a day, 365 days a year.

Care First counsellors are all clinically trained and highly qualified and they’ve been providing telephone counselling services for 14 years.

How can Care First help ?

You can count on Care First for:

24/7 availability complete confidentiality qualified, experienced nurses

expert information specialists counselling guidance on getting further support

And their experienced counsellors are trained to deal with a wide range of issues, including:

• bereavement
• anxiety, depression and stress
• diagnosis of a critical illness, such as cancer
• family issues

The helpline number is 0800 197 4511

A policy number will be required to access the Care First service.

For more information on the service please read this leaflet.