What do you say to clients who think that it’s not worth buying protection because it doesn’t pay out?
You could give them the facts – prove them wrong. But you may find it more effective to tell them about the way we treat claims according to the ABI’s 2008 Code of Conduct. In the past, insurers receiving a claim would probably have written to the client’s GP asking for full information on their medical history. Some in the media have called this ‘trawling’ through medical records to find non-disclosure.
This section of the website aims to help you help your clients understand all aspects of making a claim.