Under Treating Customers Fairly, we’ve introduced client phone calls on claims. A fully qualified claims assessor will contact your client to get extra information about any non-disclosure before we make a claims decision.
We listen to their story
It has a real impact when your client can give their side of the story – this lets us make the right decision first time, reducing the number of complaints.
This also makes the process a little easier for the customer, helping them to give the best quality of information possible.