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If you've forgotten your log-on details, please call our eService helpdesk on 08456 10 00 01.

For group risk business

Claims

Our tracker makes it easy for you to know where your claims are and track your organisation’s absenteeism. It records the progress of your individual employees as they move through the various stages in our claims process so you can follow what’s happening, every step of the way.

You can view your employee claims information by:

• checking the progress of individual cases, or
• downloading scheme level summary information reports, which show at a glance the status of all claims, relevant dates, benefit amounts and much more

Of course, you’ll be familiar with data protection issues, so we’re sure you’ll understand there are some details that we can’t share.

In addition, we’ll send trigger emails to specified individuals within your organisation to alert them to status changes as soon as they happen.

We’ll also send you a monthly email summarising the status of all your claims with us, and reminding you to let us know about any employees who’ve been off for longer than 20 working days. This makes sure that you get the best possible benefit from your group income protection policy. The earlier you tell us about an employee’s absence, the sooner we can start to help.

Underwriting

Our tracker also lets you closely follow the progress of medical underwriting decisions.

Register

The tracker is secure, and is accessed using a password to maintain confidentiality.

To register, please contact the relevant team:

• underwriting team on 0131 549 5164
• claims team on 0131 549 6971

Logging on made easy

Log in - claims/uw tracker

A Unipass certificate makes the log-in process even simpler, as you don't have to remember your user ID and password. You can find out more about UNIPASS here, or go to the UNIPASS certificate website to find out how you can get a certificate.