Our commitment to you, our customer
We constantly strive to provide an excellent service to you, our customer, and we welcome your feedback. We're committed to dealing efficiently and effectively with complaints and we take them all seriously. However, our commitment doesn't stop there. We record, evaluate and analyse our service, so that we learn and improve, to provide a service you deserve.
Definition
A complaint is any expression of dissatisfaction from an external source, whether justified or not.
Complaints procedure
Our process for dealing with a complaint is written in line with regulations laid down by the Financial Services Authority and we do our best to ensure that you’re kept up-to-date with the progress of any complaint, for full details see AEGON Scottish Equitable's Complaints Procedure.
Contacting us
If you feel you need to make a complaint, you can contact us in any of the following ways:
By telephone - if you don’t have the telephone number for the specific department that dealt with your case, you can contact our helpdesk on 08456 10 00 10.
By post - you can write to us at AEGON Scottish Equitable , Edinburgh Park, Edinburgh EH12 9SE.
By email - if you’d like to contact us by email about your complaint, please complete the following form. However, please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. Therefore, you should avoid sending us any personal or confidential information this way.
