| Enquiry type | Telephone number (UK) | Telephone number (outside UK) | Email address |
|---|---|---|---|
| Accessing and using our online services, including registration (for existing planholders and employers) | 08456 10 00 01 | 44 131 549 5036 | eservicehelpdesk@aegon.co.uk |
| Data protection and/or web security concerns | 08456 10 00 01 | 44 131 549 5036 | eservicesecurity@aegon.co.uk |
Before you contact us, is your question answered below?
My registration has expired, what do I have to do?
Please contact the helpdesk above and we'll re-set it.
I've forgotten my password or user id, what do I do?
If you've supplied your secret questions and answers via our online services, you can use our automated forgotten password and forgotten user id services. If you haven't yet supplied this information, please contact our helpdesk.
Can I update my plan details online?
Yes, our online services facility has the facility to notify us of a name or address change and you can also switch funds.
What can I view online?
Details are shown on both the individual online services and business online services pages.
I'm having problems making a payment, how can I get help?
Please contact the helpdesk.
When will I get a response to my email?
Emails to eService Helpdesk will be acknowledged within 1 working day.
I have comments on your website, who do I send these to?
To help us continually improve our website please send any comments, queries or suggestions you have about this website to webmaster@aegon.co.uk
