We’re keen to understand what’s important to our customers and how well we’re meeting their needs. To help us do this we've asked GfK NOP, an independent market research company, to interview a random selection of our customers by phone on an ongoing basis. If you’re chosen, a GfK NOP interviewer will call you to complete the survey, which will take around 10 minutes. It’s completely confidential and there won’t be any questions about your finances – we only want to know what you think of our service.
If you have any questions about this research or if there’s anything else we can help you with, you can call our customer helpdesk on 08456 10 00 10 between 8.30am and 5.30pm, Monday to Friday or email us at enquiries@aegon.co.uk.